The pressure
Complaints scattered across calls and paper meant slow resolutions and zero visibility.
← All work
Representative interface reconstructed from the delivered workflow using sample data to protect client confidentiality.
Service operations · Public-facing organization
Grievance Management System
A complaint platform serving 1,000+ users, lifting resolution from 60% to 87%.
Outcome
1,000+ active users; resolution rate rose from 60% to 87%; escalations down ~30%.
01 — Case study
From operating friction to one reliable workflow.
The system
A full web + mobile grievance platform with NLP sentiment analysis that prioritizes serious complaints automatically.
The result
1,000+ active users; resolution rate rose from 60% to 87%; escalations down ~30%.
TechnologyFastAPIReactNLPMobile
02 — Related work
More systems in this area.
Business systemTelecommunications
ISP Management Suite
A complete ERP running an internet provider's daily operations — billing to field teams.
Outcome
Live in production.
Business systemPublic sector
State-Owned Enterprise Governance Platform
A national oversight platform bringing enterprise, asset, and compliance data into one workspace.
Outcome
Delivered as a production-track platform for ministry-level oversight.
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